Service Coordinator – Fort Worth, TX


Southern Dock Products in Ft. Worth, a division of DuraServ, is hiring a Service Coordinator. The Service Coordinator is a highly important role in the Service Department and facilitates all aspects of the service cycle related to scheduling service technicians’ work.

Responsibilities
• Answer phones
• Service call entry
• Quoted service order entry
• Scheduling and same-day dispatch
• Contacting customers to confirm schedule
• Service tracking
• Ordering parts, as needed, for service work
• Action lead management, entry and accountability
• Invoicing of call-in service work and quoted service work
• Filing and recordkeeping for all service files
• Process customer credit card payments
• Post vendor invoices for accounts payable

Job requirements

• Excellent customer service skills
• Ability to interact professionally with internal and external customers
• High level of organization

Education
Degree preferred

Benefits
Complete benefits package including 401K with company match

Southern Dock Products, a division of DuraServ, has been in business since 2001 and has grown from a $16 million to a $140 million company. We have grown from 180 to 500+ employees over the last 4 years. We are looking for talented career oriented people who want to work in a fast-paced team centric company. DurServ’s company goal is to: take great care of every customer, treat employees well and with respect and be “first and best” in all markets servicing customer.

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