Field Service Technician – Houston, TX


Southern Dock Products, a division of DuraServ, is hiring a Field Service Technician at our Houston, TX location. The Field Service Technician is responsible for servicing customers with dock and door maintenance and installation. The Technician ensures a safe environment, provides good customer service, and installs and maintains equipment.

Job Duties
• Repairs, installs and/or performs preventative maintenance on the following for DuraServ customers;
 Levelers vehicle restraints
 mechanical levelers
 air bag levelers
 hydraulic
 power and high-speed doors
 overhead/rolling/fire doors
 fans
 lift platforms/vertical lifts
 residential
• Follows daily schedule as defined by coordinator
• Announces themselves at client site for safety and security purposes
• Maintains customer rapport by resolving concerns, answering questions and communicating with the customer
• Inventory of truck parts and ensure it is in good working condition
• Follows all operational procedures when installing and maintaining doors
• Ensures a environments are safe by monitoring the dock area and clearing debris, tools and equipment
• Adhering to codes, regulations, and safety standards
• Documents all work performed thoroughly

Skills
• Exhibits strong mechanical skills with a minimum of two+ years of technical experience
• Ability to drive service truck
• Valid driver’s license
• Welding Skills (welder certified) a plus
• Good communication and listening skills
• Displays initiative and a willingness to learn
• Professional and presentable appearance
• Energetic and flexible
• Works well in a fast-paced pressure-oriented environment
• Follows direction with focused attention
• Exhibits sound judgment
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Identifies additional tasks to be completed and willingly assists others

Education
High School Degree or Equivalent

Benefits
• We offer a full benefits package including medical, dental, vision, supplement insurance plans and a 401K with company match.
• Company paid benefits include life insurance, short term and long-term disability

Come work for a growing company who has NEVER had a layoff. Southern Dock Products, a division of DuraServ, has been in business since 2001 and is one of the largest providers of service, sales and installation of commercial doors and loading dock equipment in the US. DuraServ has grown from $16 million to a $150+ million company since its inception and has grown its workforce from 65 to 550+ employees. We are looking for talented career-oriented people who want to work in a fast-paced employee centric company. DuraServ’s company goal is “to take great care of every customer, treat employees well and with respect and be the ‘first and best’ in all markets where we are servicing customer”.

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