Residential Service Coordinator – New Orleans, LA

Overhead Door New Orleans is hiring a Residential Service Coordinator. The Residential Service Coordinator is a highly important role in the Service Department and facilitates all aspects of the residential service cycle related to scheduling Residential Service Technicians’ work.

• Answer phones
• Service call entry
• Troubleshooting residential calls
• Scheduling and same-day dispatch
• Contacting customers to confirm schedule
• Coordination for ordering parts, as needed, for service work
• Filing and recordkeeping for all service files
• Service and office supply ordering, payable entry and accountability
• Receive deliveries as needed

Job requirements
• Excellent customer service skills
• Ability to interact professionally with internal and external customers
• The ability to lift 50 lbs
• High level of organization

Complete benefits package including 401K with company match

Overhead Door, a division of DuraServ Corp., has been in business since 2001 and has grown from $16 million to a $180+ million company. We have grown from 180 to 575+ employees over the last 4 years. We are looking for talented career-oriented people who want to work in a fast-paced, employee centric company. DurServ’s company goal is “to take great care of every customer, treat employees well and with respect and to be the ‘first and best’ in all markets servicing our customers”.

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